We apologize for the inconvenience, but due to the COVID-19 threat and state-mandated shutdown of non-essential businesses in our Ohio and Chicago locations, we cannot offer any repairs, exchanges, or refunds at the present time, and any in-progress services are currently on hold until operations can be resumed. Please check back with us in mid to late June (subject to change) for updates on the situation. Your continued patience in the matter during this emergency situation is greatly appreciated.
Customer Service Agents are still available, and working remotely, should you wish to speak to us. We can be reached at 800-543-1608, option 2. Please be advised that our hold times may be longer than usual during this unprecedented event.
**Once our facility reopens, we will be happy to assist you in getting your product repaired. Warranty periods will be extended to reflect our closure and ensure that you are covered when we reopen. At that time, you can call us or fill out a repair request form here, which will become available once we are ready to accept repairs. For in warranty repairs, there is no charge to you, other than shipping the item(s) in. For out of warranty repairs, we will provide you a cost quote once the repair form is processed or you call us, upon reopening. Again, we greatly appreciate your patience.
*This update was posted on May 21st, 2020.