Repair Information

COVID 19 UPDATE;  Our repair teams are back in place in our West Chester and Chicago facilities.  Due to our prolonged shut-down, turn around times for repairs are expected to be longer than usual, with a current estimate of 4-6 weeks. To set up a repair or for troubleshooting help, please call us at 800-543-1608, option 3 on the phone menu. 

 

Please be advised that our hold times will be longer than usual as we navigate through extremely high call volumes in the wake of this unprecedented event.  Your continued patience is greatly appreciated.

 

Thank you

*This update was posted on 7-8-2020

 

 **Once our facility reopens, we will be happy to assist you in getting your product repaired.  Warranty periods will be extended to reflect our closure and ensure that you are covered when we reopen.  At that time, you can call us or fill out a repair request form here, which will become available once we are ready to accept repairs.  For in warranty repairs, there is no charge to you, other than shipping the item(s) in.  For out of warranty repairs, please see below for general cost information. Again, we greatly appreciate your patience.